Shipping policy
Thank you for shopping with YKG MED CULTURE! We are excited to create your order and get it on its way to you. Please review the information below regarding order processing, production, shipping, and delivery.
MADE-TO-ORDER PRODUCTS
Most YKG MED CULTURE products are made to order. This means your item begins production after your order has been successfully placed.
Production time is separate from shipping time. During holidays, sales, new product launches, or other high-volume periods, production may take longer than usual.
PROCESSING & PRODUCTION
Please allow time for your order to be processed and produced before shipment. Estimated delivery dates shown during checkout are estimates and are not guaranteed.
Once your order has completed production and ships, you will receive shipping confirmation and tracking information when available.
SHIPPING RATES
Shipping charges are calculated and displayed at checkout before you complete your purchase. Rates may vary based on the products ordered, shipping destination, fulfillment location, and shipping method available for your order.
MULTIPLE SHIPMENTS
Some orders may contain products fulfilled from different facilities or fulfillment providers. As a result, items from the same order may arrive in separate packages and at different times.
When available, separate tracking information may be provided for each shipment.
TRACKING YOUR ORDER
Once tracking information becomes available, it will be sent using the contact information associated with your order.
Please allow time for the shipping carrier to update tracking information after a shipping label has been created.
DELIVERY DELAYS
Carrier delays, severe weather, holidays, high shipping volumes, customs processing, and other circumstances outside our control may affect delivery times.
YKG MED CULTURE cannot guarantee carrier delivery dates.
INCORRECT OR INCOMPLETE SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, please contact us as soon as possible. Because made-to-order products may enter production quickly, we cannot guarantee that an address can be changed after an order has been submitted.
Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility where permitted.
LOST OR MISSING PACKAGES
If your tracking information shows an unexpected delay or you believe your package may be lost, please contact YKG MED CULTURE so we can review the order and available tracking information.
If tracking shows that a package was delivered but you cannot locate it, please first check the delivery area, household members, neighbors when appropriate, and the shipping carrier.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, misprinted, or incorrect, contact YKG MED CULTURE within 3 business days of delivery.
Please include your order number, a description of the issue, and clear photographs of the item and packaging when applicable. Please refer to our Return & Refund Policy for additional information.
INTERNATIONAL ORDERS
International shipments, when available, may be subject to customs processing, import duties, taxes, or other fees imposed by the destination country. Any applicable charges and responsibilities will be disclosed or handled as required by applicable law and the checkout/shipping arrangement.
International delivery times may also vary due to customs processing.
CONTACT US
If you have questions regarding the shipping or delivery of your order, please contact YKG MED CULTURE using the contact information provided on our website.